Our company is based in London, UK. We are shipping from a variety of locations depending where you are based.
Frequently Asked Questions
Here are some answers to frequently asked questions from customers.
If you have a question not answered here, send a note to support@mavencet.com.
- Where are you located and where do you ship from?
- How long will it take for my order to arrive?
Warehouse processing time: 1 - 2 business days + Courier Shipping time (see below):
| Region: | Delivery times: |
| UK | 4 - 8 days |
| USA | 5 - 9 days |
| Canada | 5 - 12 days |
| Europe | 5 - 12 days |
| Australia | 5 - 12 days |
| New Zealand | 5 - 12 days |
|
Rest of the world
|
7 - 15 days |
- How much does shipping cost?
The shipping is free.
- Do you ship to PO BOX?
Yes, we do.
- What if I need to return something?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back. We stand by our products that's why we offer returns for 30 days after you receive your purchase.
- Is your products comes with a warranty?
Yes! All products comes with a 1 year warranty.
- What is your refund policy?
Here at Mavencet, we want you to be happy with your purchase. If you're not satisfied for any reason, just let us know and we'll either send you a replacement product or issue a refund. No hassle, no problem.
- How do I become a Wholesale / Commercial Partner
If you are interested in becoming a wholesale / commercial partner of Mavencet, please send us an email to b2b@mavencet.com.